The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. She raised concerns about the dignity of the verification process, noting that others had experienced similar delays and frustrations with the casino’s practices. Eventually, the casino paid her winnings after a lengthy verification process.
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The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related. Despite this, the casino had cancelled the withdrawals citing they exceeded the daily limit. The player later reported that one withdrawal had been successful and decided to close the complaint.
The player from Germany had his withdrawal cancelled without further explanation. The player from Germany is dissatisfied with the verification process. The player’s winnings have disappeared without further explanation. The player later sent us an email confirming that the issue was resolved.
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The player from Switzerland made a deposit, but it wasn’t credited to his casino account. The https://spinline.online/bonuses/ issue was eventually successfully resolved and the player received their winnings. Yes, GetSlots Casino is fully mobile optimized and offers a seamless gaming experience on smartphones and tablets. There is no need to download any app as you can access the casino directly through your mobile browser.
It has been pending since due to ongoing account verification. The complaint was resolved as the player received his withdrawal. The player from Greece requested a withdrawal and after 15 days of waiting for the payment, he decided to submit a complaint.
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- The issue was resolved by allowing the player to withdraw funds via cryptocurrency after making a deposit and wagering it.
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If you already have an account, log in with your username and password. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Germany had his account blocked and winnings confiscated. Apparently, the player has self-excluded himself from another sister casino under the same brand. The issue was successfully resolved, the player received his winnings.
The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful. He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as ‘resolved’ in our system.
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Player’s account was closed and the balance was nullified without explanation.
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The issue was resolved by allowing the player to withdraw funds via cryptocurrency after making a deposit and wagering it. The casino confirmed that Colombian pesos (COP) could not be enabled, but the player could continue withdrawing in cryptocurrency. The player from British Columbia struggled to get verified at BDM Bet Casino despite having already verified his ID, address, and payment methods. He believed the casino was withholding his funds through these verification tactics. The original verification problem was resolved, and no funds were confiscated. The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint.
The player from Greece had registered, deposited, and won €600 but faced withdrawal issues due to a system malfunction that prevented access to the application and link. The issue was identified as being caused by the casino website being blocked by the Greek government. The player contacted the casino and received a new link, allowing her to access the site and successfully withdraw her winnings. The complaint was marked as resolved after the player confirmed the issue was resolved and the withdrawal was made. The player from Bulgaria had encountered issues with his withdrawal requests at an online casino.
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The issue had been marked as resolved by the Complaints Team. Despite multiple attempts to communicate this issue, the casino continued www.insidermonkey.com to request the same information. The player subsequently confirmed that the casino had paid the withdrawal, and the complaint was marked as resolved. The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino’s live chat agent also seemed to lack information about funds that were still stuck in the player’s account.